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Wednesday, March 30, 2011

The 5 M's of a Good Lead Generation Call Centre

Some companies in the United Kingdom are putting their hearts on outsourcing their lead generation services to an offshore partner. They believe that through this marketing strategy, they will be able to improve their own resources, both human and capital, while gaining momentum in generating sales leads, both fresh and qualified. Furthermore, it is also a good venture for future international expansion.

On the other hand, utmost diligence is needed in choosing a good lead generation call centre. The overall performance, resources and practices observed by a chosen outsourcer determines the success of the entire campaign. So, before falling for the wrong third party service provider, companies in United Kingdom ought to know the components or arsenals of an effective and efficient telemarketing firm, which are summarized into 5 M's.

• Money. The first M refers to financial stability. Check on the financial status of a service provider in order to be assured that a program will be pushed through till it ends.

• Manpower. It is only through the display of specialised skills, discipline, passion and good conduct of a telemarketing firm's workforce that goals in lead generation are achieved.

• Market. The outsourcer ought to have wide knowledge about its client's targeted market and the industry where its customers belong. Understanding on this part opens to the development of good strategies.

• Method. B2B lead generation is quite a big challenge. Sound and well-thought-of processes provides ease and speed in conducting a program.

• Machinery. The only way for the manpower to showcase their best of abilities is through the installation of the required technological applications for call centre.



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