DOs and DON'Ts in Lead Generation Through Telemarketing

There are rules, whether explicit or implies, that govern the process of lead generation campaigns through the use telemarketing. It is necessary that these regulations be followed, if a firm in Singapore does not want to jeopardize the life of its business. There are the dos and don'ts, and it is required that these are to be observed constantly and faithfully. It is not anymore surprising that any kind of disobedience may lead to disasters clearly unknown. On the other hand, let it be known that business is different from life. When someone commits mistakes, he will learn from them and knows what to do the next time the same thing happens. However, in business, it is a golden rule never to err, because there are high chances that there will be no next time.

When companies in Singapore outsource their lead generation services to a reliable telemarketing service provider, the former should exercise professional skepticism in selecting their chosen partner. Whether such outsourcer observes the dos and don'ts in the process of generating sales leads is one essential thing to evaluate.

DOs

• Continuous programs and trainings for employee development.
• Constant monitoring and evaluation of call center agents' performance.
• Always upgrade technological applications.
• Management should empower every personnel.
• Implementers must have a participation in the strategy formulation.
• Create a family environment inside the workplace.
• Telemarketers follow schedule.

DON'Ts

• Customer service support is minimal.
• Generating sales leads that are not fresh anymore.
• Employing incompetent and rude call center agents.
• Does not correct errors of telemarketers.
• Acquiring a technological set that prolongs the process.